Support

If you need help immediately, start a live chat — our support team is available around the clock to assist with account issues, deposits, withdrawals, and gameplay questions. Live chat responses typically arrive within a few minutes, so it’s the fastest way to get back to playing.

If you prefer email, contact support@wonaco.com. Email requests are answered promptly, normally within 12–24 hours depending on the complexity of the issue.

Prefer phone or a callback? Options that fit your schedule

Wonaco offers phone support and callback options in select regions. Availability and wait times vary by country, but most calls are answered quickly during business hours. If you don’t see a local number, open the live chat and request a callback — our team will arrange one when possible.

Find answers fast — FAQs and Help Center

Before you contact support, check the Help Center and FAQs on the site for quick, step-by-step answers to common questions about deposits, withdrawals, bonus rules, and verification. You’ll find details on wagering requirements, payment limits, and popular games. For a broader overview of the site and welcome offers, see our Wonaco Casino review.

What helps us solve your issue faster

When you reach out, please have the following ready to speed up the process: account username or registered email, transaction ID for deposits or withdrawals, screenshots of any error messages, and a brief description of the device and browser you’re using. Providing this info up front helps the team resolve matters in a single response.

Knowledgeable support for payments, accounts, and gameplay

Our agents are trained to handle the full range of player needs — from payment questions and verification to game rules and technical troubleshooting. We support transactions in major currencies like USD, EUR, CAD, and AUD, and we assist with cryptocurrency deposits and withdrawals, including Bitcoin and Ethereum. Expect clear, fair, and professional help with every inquiry.

Secure, private, and customer-first

All support communications are handled securely and in line with privacy best practices. If you need help with account security, password resets, or suspicious activity, contact us immediately so we can protect your account and guide you through next steps.

Responsible play and helpful tools

If you’re feeling unsure about your play, the support team can help you set deposit limits, cooling-off periods, or self-exclusion. We encourage players to use these tools to keep gambling responsible and balanced.

Need help now? Click the chat icon in the corner or send a message to support@wonaco.com — our team is ready to help, day or night.